i-Securities Services Frequently Asked Questions

1. What is Closing Auction Session?

A closing auction is a commonly used trading mechanism which allows trades to be executed at the closing price. During a closing auction, market participants may input buy and sell orders, with the price that most volumes can be traded at forming the closing price. All orders will then be executed at that price. For details, please refer to website of HKEX (http://www.hkex.com.hk/CAS).

2. What order instruction is accepted in Closing Auction Session?

At-auction Limit Order

You can perform auction trading during Closing Auction Session, details are as follows:

Other Order Types (Limit Order, Enhanced Limit Order, Special Limit Order)

Only amendment or cancellation of Limit Order and cancellation of Enhanced Limit Order during Reference Price Fixing Period and Order Input Period will be accepted while other instructions will not be processed or rejected.

3. Can I place orders at any price in Closing Auction Session?

During the Order Input Period, only orders placed at an order price within the lower and upper price limit (±5% of reference price) will be accepted. During No Cancellation Period Random Closing Period, the price limit may be narrowed down to lowest ask highest bid and thus only the order placed at order price within this price range will be accepted.

4. Will my order placed during Continuous Trading Session be cancelled?

Those "Aggressive Order" (i.e. buy order > upper limit and sell order lower limit), which is outstanding at the end of Continuous Trading Session, will be cancelled automatically in Closing Auction Session.

5. During No Cancellation Period Random Closing Period, can I amend or cancel order which is just placed during such periods?

No, because all amendment or cancellation instructions will not be accepted during No Cancellation Period Random Closing Period.

6. Can I place odd lot orders in Closing Auction Session?

No, because odd lot order trading is not allowed in Closing Auction Session.

7. Will stop loss order be triggered in Closing Auction Session?

No.

8. Will CBBC be called when the price of the underlying security reaches the call level in Closing Auction Session?

Yes. CBBC could be called when the price of the underlying security reaches the call level at the end of Closing Auction Session.

9. What are the eligible securities for Closing Auction Session?

Closing Auction Session cover all equities (including depository receipts, investment companies, preference shares and stapled securities), funds (including Exchange Traded Funds (ETFs) and REITs). (Please refer to website of HKEX for details)

1. What is the Volatility Control Mechanism (VCM)?

The Volatility Control Mechanism is designed to prevent extreme price volatility from trading incidents such as a "flash crash" and algorithm errors, and to address systemic risks from the inter-connectedness of securities and derivatives markets. Many international exchanges have implemented some form of VCM. In the case of HKEX's VCM, if the price deviates more than a predefined percentage within a specific time frame, it will trigger a cooling-off period for five minutes. This provides a window allowing market participants to reassess their strategies, if necessary. It also helps to re-establish an orderly market during volatile market situations. For details, please refer to website of HKEX (http://www.hkex.com.hk/vcm).

2. Which securities are covered under VCM?

For the securities market, the VCM covers all constituent stocks of Hang Seng Composite LargeCap, MidCap and SmallCap Indexes.

3. What is the applicable period for VCM (Securities Market)?

VCM is applicable to continuous trading session (CTS), excluding:

• The first 15 minutes of the morning and afternoon trading session
• The last 20 minutes* of the afternoon trading session

*Since a cooling-off period will last for 5 minutes, the monitoring will stop 20 minutes before end of the Afternoon Session

4. How to trigger VCM?

During the CTS, the potential trade price of a VCM security will be continuously checked against a dynamic price limit of ±10%, ±15% and ±20% for Hang Seng Composite LargeCap, MidCap and SmallCap Indexes constituent stocks respectively in the securities market based upon the reference price which is the last traded price 5 minutes ago. The VCM is triggered if a stock is ±10%, ±15% and ±20% away (for Hang Seng Composite LargeCap, MidCap and SmallCap Indexes constituent stocks respectively in the securities market); A 5-min cooling-off period will start.

5. Can VCM be triggered on an applicable instrument multiple times in a trading day?

For each VCM instrument, there will be a maximum of one VCM trigger in each trading session (Morning Session and Afternoon Session are counted as two separate trading sessions). When normal trading has been resumed after the VCM, there will not be any VCM monitoring within the same CTS.

6. Is a security allowed to trade during the cooling-off period?

The security is still allowed to trade within a band during the cooling-off period.

7. What is the VCM arrangement with respect to adverse weather?

The trading arrangement under severe weather conditions will be subject to the announcement published by HKEX. Please refer to HKEX's website for more details.

1. What functions does i-Securities Services provide?

i-Securities Services provides the following functions:

• Market Info
  • Charts of Hang Seng Index, Red Chips Index and H Shares Index
  • Real time market news and Top five movers and etc.
• Trade
  • Stock price enquiries, setup of stock portfolio and price alert services
  • Stock portfolio enquiries
  • Account information enquiries
  • Place, amend or cancel securities order
  • Place or cancel stop loss order
  • Order status enquiry
  • Transaction History, Order History, Cash Movement and Securities Movement enquiries at instant and the past 3 months for all enquiries except Order History (past 1 month)
  • Cost calculator
• IPO Centre
  • Timetable for the upcoming IPOs and the performance of the recently listed IPOs
  • IPO application
  • IPO application history and allotment details enquiries at instant and the past 3 months
• Stocks Investment Savings Plan
  • Service Features of Stocks Investment Savings Plan
  • Set up Stocks Investment Savings Plan
  • Change of Plan Instructions
• Hong Kong Share Information
  • Comprehensive market information, including:
    • News and market commentaries
    • Hong Kong Indexes
    • AH Comparison
    • China market
    • Global Indexes
    • Market calendar
    • Company information
    • IPO information
    • Dividend announcement
    • Profit estimation
    • Warrant information
  • SH / SZ A Share Info
    • A Share News
    • Indexes
    • Top20
    • A / H Comparison
    • SH Northbound List
    • SZ Northbound List
  • Customer Services
    • e-Alert Registration
    • Securities Account e-Advise and e-Statement
    • Real-Time Quotes Registration

2. What is the recommended system set-up for accessing the i-Securities Services?

The following setup is highly recommended:

3. Must I have Java Virtual Machine installed before using i-Securities Services?

If you use Internet Explorer in Windows XP and use Streaming Stock Quote Service, you must have Java Virtual Machine. You are required to install Java Virtual Machine before using the service (Java Virtual Machine can be downloaded from). If you do not use Streaming Stock Quote Service, you do not need to have Java Virtual Machine.

4. What kind of securities can be traded via i-Securities Services?

You can trade all securities listed on the Stock Exchange of Hong Kong (SEHK) through our i-Securities Services (excluding NASDAQ and iShares with USD trading), SSE and SZSE Securities in Northbound Trading.

5. After enrolling in i-Securities Services, can I still trade through other channel(s)?

Yes, you can still trade through other channels, including the Mobile Securities Trading Service, 24-hour Automated Trading Hotline, Manned Customer Services Hotline or trade over the branch securities centre*.

*For location of branch securities centres, please contact any branch staff or call Customer Service Hotline at 2828 7028.

6. How can I trade securities on the Internet?

If you have already had a securities account with us, you may simply login and trade securities with your e-banking login ID and password. If you do not have the securities account or e-banking login ID or password, please visit any of our branches for account opening.

7. How is the order processed if a certain/all trading session(s) is/are cancelled such as Typhoon No. 8 or above or Black Rainstorms?

The trading arrangement under severe weather conditions will be subject to the announcement published by HKEX. Please refer to HKEX's website for more details.

1. Is it secure to trade through i-Securities Services?

i-Securities Services adopted the following measures to ensure your personal information and transaction details are secured when you are using our i-Securities Services.

• Transport Layer Security (TLS) Encryption
  • TLS encryption is employed to ensure confidentiality. TLS is an updated and more secure version of Secure Socket Layer (SSL). It is an internationally recognized standard for information security. All data and information transmitted between you and our Bank through the Internet is encrypted by TLS encryption.
• Login with two-factor authentication (2FA)
  • You must enter your e-Banking User ID and Personal Identification Number (PIN) with One-time Password (OTP) sent by SMS or generated by Security Device to complete 2FA when you log into i-Securities Services. (For details, please refer to e-Banking service FAQ)
• Automatic Time Out
  • i-Securities Services will be automatically terminated when there is no activity for 10 minutes in order to protect you against unauthorised access.
• There are also firewalls to protect Dah Sing Bank's computer systems by refusing those entries that are unauthorised.
• Email Notification upon System Login
  • An email notification will be sent to your email address registered with us after you have successfully logged into i-Securities. If you have not registered email address with us or have not confirmed email address with our bank, you will not be able to log into i-Securities.

2. What are the safety tips for using i-Securities Services?

To ensure safe and proper use of the i-Securities Services, please note the following:

1. Please logout the i-Securities Services before browsing other websites.
2. Please DO NOT disclose or reveal your i-Securities Services User ID and Personal Identification Number (PIN) in any occasion. You should also note the following points in taking care of your User ID and PIN:
   • Never reveal your User ID and PIN to anyone
   • Do Not allow others to use your User ID and PIN
   • Do Not write down or record the PIN without disguising it
   • Avoid using easy-to-guess numbers as your PIN, such as your birthday, HKID No., Phone No. or similar numbers
   • Change your PIN regularly
   • Do Not use the same set of User ID and PIN used for other login
3. To avoid unauthorised access to your account(s), you should avoid conducting any transactions or checking your account balances in an area where Internet service is available to the public. Please also remember to clear the Cache or close your browser after use.
4. You should always access to our i-Securities Services in the normal way and never access via a link in an email.
5. If you login i-Securities Services through office network, please refer to the security policy of your office.
6. If you found or suspect your account was being used by others, please contact our Customer Service Hotline at 2828 7028 during office hours (8:45 am-5:30 pm from Monday-Friday) or 2828 8159 during non-office hours for assistance.

3. About SMS One-time Password (SMS OTP) received for i-Securities Services Login:

1. What is the purpose of implementing One-time Password (OTP) sent by Short Message Service (SMS) for i-Securities Services Login? In order to further enhance the security level of internet securities trading services provided by Dah Sing Bank, Limited (Bank) and to ensure that instructions to log into i-Securities Services are properly made by account holders themselves, Two-factor Authentication (2FA) is introduced by the Bank for i-Securities Services login. If you do not possess a Security Device duly activated for logging into i-Securities Services, you are required to input an SMS OTP before you can successfully log into your i-Securities Services.
2. If my mobile device cannot receive an SMS OTP, what should I do? If you cannot receive an SMS OTP in 30 seconds after having logged onto the relevant webpage, please click "click here" under the input box for SMS OTP on that webpage. We will send a new SMS OTP (Replacement SMS OTP) to you and the original SMS OTP will immediately expire right after the Replacement SMS OPT is sent. If you still cannot receive the Replacement SMS OTP, please contact our Customer Service Hotline at 2828 7028 during office hours (8:45 am-5:30 pm from Monday-Friday) for enquiry.
3. Can I receive SMS OTP if my mobile phone number is an overseas mobile phone number?
   SMS OTP can be sent to all valid mobile phone numbers, including overseas mobile phone numbers. Further, even if you have subscribed for the "SMS forwarding service" provided by telecommunication service providers, the SMS OTP will not be forwarded to any other mobile phone number under such "SMS forwarding service" and will only be sent to the mobile phone number you registered with us.
4. Will my securities account be locked if I input an incorrect SMS OTP?
   No, but if you input the SMS OTP wrongly for 5 consecutive times, you shall have to login to the i-Securities Services again.
5. Will an SMS OTP expire if I fail to immediately input it after having receiving the same? What should I do if it has expired?
   An SMS OTP will expire in 100 seconds upon you having received the relevant SMS. Please click "click here" under the input box for SMS OPT on the relevant webpage to receive a new SMS OTP (Replacement SMS OTP) if the original SMS OTP has expired.

4. What does Dah Sing Bank do to fight against computer hackers?

Our Security Team will track to any attempts to break into our security systems to ensure safety and security.

1. Where can I check my current position?

You can click "Trade" → "Stock Portfolio" of the trading platform to check your current stock portfolio and Portfolio Reference Value of Hong Kong Share and Shanghai A Share (total closing value of the stock portfolio).

2. Where can I check securities account balance?

You can click "Trade" → "Account Information" of the trading platform to check the account information as follows:

^Due to different cash settlement cycle, the Usable Fund and Available Sales Proceed may be different for Hong Kong Share and Shanghai A Share.

3. How to calculate the "Usable Fund"?

The "Usable Fund" is calculated as follows:

Usable Fund = Available Balance + Available Sales Proceeds

4. Can I check my transaction history / order history?

Yes. You can click "Trade" → "Transaction History" of the trading platform to check your transaction history of the past 3 months or "Order History" to check your order history including the non-executed orders for the past 1 month.

5. Can I print my account portfolio or other information?

Yes. By clicking the upper right hand corner of the screen, you can print a hard copy of your account portfolio or other information.

1. What types of order are provided by i-Securities Services?

Regarding Hong Kong Share, i-Securities Services provides the following 4 types of orders:

• At-auction Limit Order
  An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at or more competitive than the final IEP (in case of buying, the specified price is equal to or higher than the final IEP, or in case of selling, the specified price is equal to or lower than the final IEP) may be matched at the final IEP subject to availability of eligible matching order on the opposite side. An at-auction limit order will be matched in price and time priority at the final IEP. No at-auction limit order will be matched at a price worse than the final IEP. Any outstanding at-auction limit orders at the end of the Pre-opening Session will be carried forward to the Continuous Trading Session and treated as limit orders provided that the specified price of that at-auction limit order does not deviate nine times or more from the nominal price or is one ninth or less of that price. Such orders will be put in the price queue of the input price.
  Good-till-date instruction is available for an at-auction limit order.
• Limit Order
  A limit order will allow matching only at the specified price. The sell order input price cannot be made at a price below the best bid price, if available, whereas the buy order input price cannot be made at a price above the best ask price, if available. Any outstanding limit order will join the price queue of the input price.
  Good-till-date instruction is available for a limit order.
• Enhanced Limit Order
  An enhanced limit order is similar to a limit order except that it will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at nine spreads away) at one time provided that the traded price is not worse than the input price. The sell order input price can be made at a price of nine spreads below the current bid price whereas the buy order input price can be made at a price of 9 spreads above the current ask price. Any outstanding enhanced limit order will be treated as a limit order and put in the price queue of the input price.
  Good-till-date instruction is available for an enhanced limit order.
• Special Limit Order
  A special limit order will allow matching of up to 10 price queues (i.e. the best price queue up to the 10th queue at nine spreads away) at one time provided that the traded price is not worse than the input price. A special limit order has no restriction on the input price as long as the order input price is at or below the best bid price for a sell order or at or above the best ask price for a buy order. Any outstanding special limit order will be cancelled.
  Good-till-date instruction with expiration date more than 1 day is not available for a special limit order.

Note: The above definitions of order type are sourced from HKEx. Please refer to relevant web sites for the latest definition.
Regarding Shanghai A Share and Shenzhen A Share, i-Securities Services provides Limit Order. Limit Order can be matched at the specified or better price.

2. Can I place orders anytime?

Regarding Hong Kong Share, you can place orders at the following time periods:

There is no afternoon session on the eves of Christmas, New Year and Lunar New Year and no trading sessions for Hong Kong public holidays.

Regarding Shanghai A Share and Shenzhen A Share, limit order can be placed anytime.

You can still place an order after market closes via i-Securities Services and your order will be processed on next trade day.

Hong Kong Share Pre-opening session:
You can perform auction trading during Pre-opening Session and details are as follows:

*The amendment / cancellation instruction will be processed after 9:30 am when the Continuous Trading Session begins. If the order is fully executed before the amendment / cancellation instruction is sent to market, the amendment / cancellation instruction will be voided.

Shanghai A Share and Shenzhen A Share Pre-opening session:

You can perform auction trading during Pre-opening Session and details are as follows:

Note:

• 09:20 am-09:25 am: SSE & SZSE will not accept order cancellation
• 09:10 am-09:15 am; 09:25 am-09:30 am; 12:55 pm-1:00 pm: Orders and order cancellations can be accepted by SEHK but will not be processed by SSE & SZSE until SSE's and SZSE's market open;
• Orders that are not executed during the opening call auction session will automatically enter the continuous auction session.

Hong Kong Share Closing Auction Session:

At-auction Limit Order

Other Order Types (Limit Order, Enhanced Limit Order, Special Limit Order)

Other Order Types (Limit Order, Enhanced Limit Order, Special Limit Order)

Only amendment or cancellation of Limit Order and cancellation of Enhanced Limit Order during Reference Price Fixing Period and Order Input Period will be accepted while other instructions will not be processed or rejected.

Shanghai A Share & Shenzhen A Share Closing Auction Session:

Only new order will be accepted in this period, no order cancellation is allowed.

1. How to place an order?

First, you need to visit the "Trade" page. You can click "Stock Trading", select "Market" and select buy, sell or stop loss (for placing stop loss order, please refer to "Trade - Stop Loss Order"). Then, you are asked to input stock code, order quantity, order price and select the order type and good-till-date (not more than 3 trading days for Hong Kong Share and 1 trading day for Shanghai A Share Shenzhen A Share from the order date) correspondingly. After inputting all required information, you may simply click "Continue" button to the confirmation page. Your order will be sent after clicking the "Confirm" button in the confirmation page.

Before confirming any buy/sell order, please ensure the usable fund / available stock quantity in your account is sufficient to execute your order, or your order will be rejected.

2. How do I know the bank has received my order(s)?

After you have entered and confirmed the order details, you may check the order status via "Order Status" column by clicking "Trade" → "Order Status" of the trading platform. If it displays "Received" / "Processing", this only represents the acknowledgement of receipt of your order by us. There is no guarantee that your order will be queuing or executed in a timely manner in the market. We will try the best to process your order but it may NOT be performed due to fluctuations in stock price, insufficient market liquidity, system failure or any other events beyond our control. You may also inquire via the manned Customer Service Hotline (852) 2828 7000.

3. What is the use of the Order ID of each order placed?

Each order placed has a unique reference number for easy tracking. The ORDER ID will remain the same if this transaction is modified or cancelled subsequently (excluding the amendment of Enhanced Limit Order which has been queuing).

4. How do I know if my order(s) has/have been performed?

After you have placed your orders, you can check via "Order Status" column to see if your order(s) has / have been performed by clicking "Trade" → "Order Status" of the trading platform.

5. What order status is shown at i-Securities?

The order status shown after placing an order includes,

The order status shown after amending or cancelling an order includes,

The order status shown during the system error includes,

6. Apart from the enquiry via i-Securities, can I get the order status via other channel(s)?

Yes. You can get the email / SMS confirmation (if you have applied) for the below order status:

7. What is the amount to be held in my "Usable Fund" after I have placed a Buy order?

The amount held after you have placed a Buy order = Order price X Order quantity + Transaction fee (including the brokerage fee and other relevant charges.)

The amount held when a Buy order is fully / partially executed =Average executed price X executed quantity + Transaction fee (including the brokerage fee and other relevant charges.)

The fund held will be debited from your settlement account on cash settlement date. For Hong Kong Share, the cash settlement date is T^^+2, while for Shanghai A Share and Shenzhen A Share, the cash settlement date is T^^.

^^T — Trade day

8. What is the difference between "Available Quantity" & "Total Quantity" under "Stock Portfolio"?

"Available Quantity" is the stock quantity available for sale while "Total Quantity" is the stock quantity currently held by the customer.

For HKEx Share
Total Quantity = Settled Quantity + Unsettled Quantity Bought – Unsettled Quantity Sold + Stock Movement
Available Quantity = Total Quantity – Quantity of the Pending Sell Order – Quantity On Hold++

For Shanghai A Share & Shenzhen A Share
Total Quantity = Settled Quantity + Unsettled Quantity Bought – Unsettled Quantity Sold + Stock Movement
Available Quantity = Total Quantity – Quantity Bought Today – Quantity of the Pending Sell Order – Quantity On Hold++

++Quantity On Hold means those stock quantity being held and not available for sale due to physical scrip deposit under registration, physical scrip withdrawal in process, physical certificate kept in Dah Sing Bank, Limited or any other approved custodial agent(s) of the Bank and those stock quantity temporarily being held due to any other reasons.

9. For how long will an order placed be valid?

Regarding Hong Kong Share, Buy / Sell order can be placed with selecting the good-till date not more than 3 trading dates from the order date and the order will be valid until the end of the trading period of the trading day selected, unless fully executed, cancelled or rejected. For Special Limited Order and order with odd lot, the good-till date of Hong Kong Share and the order of Shanghai A Share and Shenzhen A Share can only be the current trading day. If the order which is valid for more than one trading day is not fully executed, cancelled or rejected, it will be carried forward to next trading day until the good-till date. If the order is executed in multiple days, transaction charges would be calculated on daily basis.

10. Would the Bank accept any Enahnced Limit Orders or Limit Orders away from the market price?

Yes. Without violating the Trading Mechanism by HKEx / Northbound Trading, you may give an Enhanced Limit Order or Limit Order with specified buy price or sell price. For Hong Kong Share, orders with specified price outside 18 spreads would be monitored by our system and passed to AMS/3 once it falls within the range. If customers amend those orders which have been passed to AMS/3 and queuing at the market, these orders will not be monitored by our system.

11. Will my order placed be proceeded if my computer crashes or my internet access disconnects halfway?

For any successfully transmitted order, an Order ID will be given. You can re-login i-Securities to check that Order ID by going to "Trade" → "Order Status" of the trading platform. You can also call (852) 2828 7000 for enquiry.

12. What should I do if I have not received any email/SMS confirmation regarding my order?

Due to unpredictable Internet traffic congestion or other factors, email / SMS transmission may be delayed. For enquiries, you can check the order status by going to "Trade" → "Order Status" of the trading platform or call (852) 2828 7000 for assistance.

13. Why does the i-Securities trading system cancel my Buy/Sell order automatically?

Regarding Hong Kong Share, your securities order would be passed to HKEx via this straight-through securities trading system and can be matched with AMS/3 directly. To avoid any delay or error, you should note the followings when placing an order:

• In case of an amendment of a "buy" Limit Order, the order will be rejected if the buy price input is higher than the current Best Sell Price
• In case of an amendment of a "sell" Limit Order, the order will be rejected if the sell price input is lower than the current Best Buy Price

Regarding Shanghai A Share and Shenzhen A Share, dynamic price checking for buy orders would be in place to prevent mischievous behaviour towards the use of the Northbound Trading quota. Buy orders with input prices lower than the current best bid (or last traded price in the absence of current best bid, or previous closing price in the absence of both current best bid and last traded price) beyond a prescribed percentage will be rejected by China Stock Connect System. There is a general price limit of ±10% (and ±5% for stocks under special treatment (ie ST and *ST stocks) in the risk alert board) based on previous closing price.

14. Can I sell the stocks I have bought before its settlement?

Regarding Hong Kong Share, selling is allowed before its settlement. Regarding Shanghai A Share and Shenzhen A Share, selling is not allowed before its settlement.

15. Can I use the funds from selling a stock to buy a new stock before its settlement?

Yes. Please note that, due different settlement cycles of Hong Kong Share and Shanghai A Share / Shenzhen A Share, the sales proceed of Hong Kong Share cannot be used to purchase Shanghai A Share / Shenzhen A Share on the same day.

16. Can I place a short sell order via i–Securities Services?

No. We do not accept any short sell order.

17. Can I buy / sell odd lots via i-Securities Services?

Yes. You can also sell odd lots via Mobile Securities "Easy Trade" Platform, Manned services or Branch Securities Trading Centres.

18. Can I sell physical share via i-Securities Services?

You can sell only after your previously deposited physical share has been settled (The processing time takes at least 10 working days).

19. Will I receive any confirmation letter regarding securities transaction?

After your trade order has been executed, a Consolidated Contract Note and Daily Statement will be sent to you to confirm your trade record. Besides, a Monthly Statement will also be sent for your record.

20. Regarding the settlement process of securities transaction, what should I be aware of?

Regarding Hong Kong Share, both stock and cash settlement will be processed on T^^ +2. Regarding Shanghai A Share and Shenzhen A Share, stock settlement and cash settlement will be processed on T^^ and T^^+1 respectively. The settled amount will directly be debited from / credited to your settlement account. In case of any securities buy transaction, the required fund (purchase amount plus all relevant costs) will be debited from your settlement account on settlement day. In case of a securities sell transaction, the revenue after deducting all relevant costs will be credited to your settlement account on settlement day.

^^TTrade day

1. What is Stop Loss Order?

Stop Loss Order is a sell instruction with a preset Stop Loss Price and a specified Lowest Selling Price for a specific securities in order to help you to minimize potential losses or lock in profit when you cannot closely monitor the stock market. Once the current nominal price of the stock drops to or below your preset Stop Loss Price in Continuous Trading Session, your Stop Loss Order will be triggered and placed to market as an Enhanced Limit Order for execution. The executed price may be better than or equal to your Lowest Selling Price. The Stop Loss Order will not be executed at the price below the specified Lowest Selling Price. And it may be rejected if the current BID price is above the Lowest Selling Price to a certain extent (according to trading mechanism of HKEx). The bank will use its best endeavours to process your Stop Loss Order, but it may not be performed due to fluctuation in stock price, inadequate market liquidity, system failure and any event beyond the control of the bank. The order may be fully executed, partially executed, unexecuted or even rejected.

2. How to place a Stop Loss Order?

You can click "Stock Trading" and select stop loss. Then, you are asked to input stock code, order quantity, stop loss price, lowest selling price and select good-till date (up to 3 trading days from the order date) correspondingly. After inputting all required information, you may simply click "Continue" button to the confirmation page. Your order will be sent after clicking the "Confirm" button in the confirmation page. Before confirming the stop loss order, please ensure the stock holding in your account is sufficient to execute your order, or your order will be rejected.

Also, you can click "Stock Portfolio", and then click "Stop Loss" button of a stock which you want to sell to go to "Stock Trading" with pre-set stop loss order and pre-filled stock code and order quantity (available quantity). You may adjust order quantity and need to input stop loss price, lowest selling price and select good-till date (up to 3 trading days from the order date) correspondingly. Then you need to take the same steps as mentioned above.

3. How shall I set the Stop Loss Price and Lowest Selling Price?

The Stop Loss Price must be lower than current nominal price. The Lowest Selling Price must be equal to or lower than Stop Loss Price but within 6 spreads.

4. How shall I modify a Stop Loss Price?

To modify Stop Loss Order, please cancel it first and then place a new order. The executed part of the order cannot be cancelled, while only the outstanding part of the order can be cancelled before market closes on the trading day on which the executed part of the order is executed.

5. Can I set the valid day for a Stop Loss Order?

Yes. Stop Loss Order can be valid for up to 3 trading days. For Stop Loss Order which is valid for more than 1 trading day, if it is not triggered, cancelled or rejected on a trading day before the good-till date, it will be automatically carried forward to next trading day until the good-till date. Once triggered, the order will lapse at the end of that trading day and will not be carried forward to next trading day regardless of whether the order is fully executed or not.

1. Can I amend or cancel any buy/sell order?

Regarding Hong Kong Share, you can amend or cancel orders with outstanding quantity (stated in the above table) via i-Securities Services, Mobile Securities Trading Service, or the Manned Customer Service Hotline. For orders placed via designated branch securities center, you can only amend or cancel the order placed in that specific center. For 24-hour Automated Securities Trading Hotline, you can only amend or cancel single day order or cancel odd lot order.

Please note the followings for any amendment or cancellation:

• In case a new amendment instruction is given before the execution of the previous amendment instruction, we will only perform your latest instruction
• After a cancellation instruction is made, you can neither recall that cancellation instruction nor submit an amendment instruction

Regarding Shanghai A Share and Shenzhen A Share, you can cancel orders with outstanding quantity via i-Securities Services, Mobile Securities Trading Services or the Manned Customer Service Hotline. When cancelling the order, you should note the following:

• 09:20 am-09:25 am: SSE & SZSE will not accept order cancellation;

09:10 am-09:15 am; 09:25 am-09:30 am; 12:55 pm-1:00 pm: Orders and order cancellations can be accepted by SEHK but will not be processed by SSE & SZSE until SSE's & SZSE's market open.

2. What can be modified for placed order(s) ?

You can modify the order price and / or order quantity, but the newly-input quantity should include those already executed quantity (if any). Please also be reminded that for the increasing order quantity or amending order price, "outstanding quantity" will be queued as a new order.

***For the Enhanced Limit Order Amendment on the order price or increase of the order quantity during the trading hour, the original order will be cancelled while a new Enhanced Limit Order will be placed. But new order of such amendment will be rejected in Closing Auction Session.

3. How can I amend or cancel an order via the i-Securities Services?

If you amend or cancel any order with outstanding quantity, you may go to "Trade" → "Order Status" of the trading platform to find your order then click "Amend" or "Cancel" and input the modified price and / or quantity, then click "Proceed". After confirming the updated details, simply click "Confirm". After amendment or cancellation, please check whether such amendment or cancellation is successful in Order Status Page

1. Can I subscribe an IPO via i-Securities Services?

Yes.

2. Will I receive any confirmation when I have successfully completed the IPO subscription application via i-Securities Services?

Yes. When you have successfully submitted the IPO subscription application, we shall send you an email confirmation for you to confirm the information. Also we shall send you a daily statement for your record.

3. Can I amend or cancel subscribed IPO application?

No. Once the application is accepted, you cannot amend or cancel via i-Securities Services. You may contact our customer service hotline (852) 2828 7000 for any amendment or cancellation at least 1 day before the IPO application deadline.

4. Can I submit more than one application on one IPO?

No. Your application will be rejected if you have made or we suspect you have made repeated applications.

5. How do I know my IPO application succeeds or not?

You can login i-Securities Services and check the result from "IPO Centre" → "IPO Application History". You can also login the Mobile Securities "Easy Trade" Service and check the related record from "IPO" → "IPO Application History". Besides, we shall send you a daily statement to inform you the IPO application result.

1. How can I get the real-time stock price?

We have provided 2 types of Real-time Stock Quotes Services, including "Streaming Stock Quote Service" and "Real-time Snapshot Stock Quote Service". You can subscribe the above services depending on their need.

2. What is the difference between "Streaming Stock Quote Service" and "Real-time Snapshot Stock Quote Service"?

For "Streaming Stock Quote Service", the stock price and related information of the particular stock enquired will be updated automatically and continuously as and when such information has changed.

However, for "Real-time Snapshot Stock Quote Service", it only captures the stock price and related information of the particular stock enquired at that moment and such information will remain static and will not be updated automatically. Hence, you have to click "Search" to refresh the page for obtaining the updated stock information subsequently when necessary.

3. What are the key benefits of "Streaming Stock Quote Service" and "Real -time Snapshot Stock Quote Service"?

Apart from providing continuous stock price information updates, "Streaming Stock Quote Service" can provide you with a more comprehensive stock price information service, including the broker queues, transaction log, technical analysis data and other tools such as charting, etc., which are not available to those using "Real-time Snapshot Stock Quote Service".

Moreover, the service plan and charging scheme for "Streaming Stock Quote Service" and "Real-time Snapshot Stock Quote Service" are quite different. For details, please refer to the "Bank Service Charges ".

4. How can I subscribe the Online Real-Time Stock Quote Service?

You can subscribe to the Real Time Stock Quote Service via any of our branches or login i-Securities Services and select "Customer Services" → "Real-time Quotes Registration" for online application. Please note that the monthly service fee will be debited from your securities settlement account.

5. Once subscribed, when can I start using this service?

You may choose the service commencing on the first day of the following month (successful subscription at least 2 business days before month end) or at least 2 business days after subscription. Please note that a full month service fee will be charged, regardless of which date you begin the service.

6. How can I terminate the Real-Time Stock Quotes Service?

You may visit any of our branches or login "i-Securities" and select "Customer Service" --> "Real-time Quotes Registration" for service termination.

7. How to define the service charge session(s) of "Real-time Snapshot Stock Quote Service"?

"Real-time Snapshot Stock Quote Service" can be divided into charge sessions and free sessions. Details are as following:

Charge sessions

^^^Random market closing time lies between 4:08 pm-4:10 pm. Stock quote enquiries which are within 15-mins after the closing time would be considered as chargeable.

Free sessions

Free sessions are other than the above charge sessions including Saturday, Sunday and public holiday.

8. Where can I obtain more details about "Streaming Stock Quote Service"?

For details, please refer to the user guide of service providers:

ET Net Limited:

• Demo and Introduction
• User Manual

MegaHub Limited:

• Demo and Introduction
• User Manual

1. How can I use Price Alert Service?

Price Alert Services is applicable only to the customers of Streaming Stock Quote Service or Real-time Snapshot Stock Quote Service.

2. What is the service charge(s) of the Price Alert Service?

3. What are the monitoring periods of the Price Alert Service?

• Monitoring periods:
  Monday to Friday 9:20 am-4:05 pm

ETNet Price Alert Service is not available during Extended Morning Session (12:00 pm-1:00 pm)

4. How long will the Price Alert Service be valid?

The monitoring records is valid for 7 calendar days, that is, all alerted or monitoring records in the table will be deleted after 7 calendar days.

5. What are the alert criteria for the Price Alert Service?

The monitoring records are valid for 7 calendar days, that is, all alerted or monitoring records in the table will be deleted after 7 calendar days.
You can choose the below alert criteria for the Price Alert Service:

• Nominal Price — If the nominal price is equals or exceeds your input price, the alert will be sent out
• Bid — The best bid price, if the bid price equals or is lower than your input bid price, the alert will be sent out
• Ask — The best ask price, if the ask price equals or higher than your input ask price, the alert will be sent out
• Price Change — If the change of nominal price which compares with previous close is higher or lower (depends on your setting) than your input Price change, the alert will be sent out
• Volume — If the number of shares that has been transacted meets your input volume, the alert will be sent out

You can choose the below alert criteria for the Price Alert Service:

• Nominal Price — If the nominal price is equals or exceeds your input price, the alert will be sent out
• Bid — The best bid price, if the bid price equals or is lower than your input bid price, the alert will be sent out
• Ask — The best ask price, if the ask price equals or higher than your input ask price, the alert will be sent out
• Price Change — If the change of nominal price which compares with previous close is higher or lower (depends on your setting) than your input Price change, the alert will be sent out

Volume — If the number of shares that has been transacted meets your input volume, the alert will be sent out

1. What types of Corporate Action are having the e-Corporate Action Service supported by the Bank?

Please click here for the existing e-Corporate Action(s) having the e-Corporate Action Service supported by the Bank.

2. Can I submit corporate action instruction through i-Securities?

You must first suppress physical advice for your securities account via e-Banking, Mobile Banking or any branch of the Bank. In respect of joint name securities account, all of the account holders will need to suppress physical advice for the securities account. This action takes 1 working day to be effective. You will then be able to submit instruction for corporate actions of Hong Kong listed stocks and China Connect Stocks via i-Securities.

3. How to submit corporate action instruction via i-Securities?

You can login i-Securities > e-Corporate Action. Click the "Reply" / "Modify" button (where applicable) next to the selected Corporate Action, the relevant reply form will be displayed for your completion and submission.

4. What are the advantages of submitting corporate action instruction via i-Securities?

It is an instant and convenient channel that avoids postage or courier risks.

5. When can I submit corporate action instruction through i-Securities?

If you are recorded as a qualified shareholder before a corporate action of a listed company takes place, you can submit corporate action instruction through i-Securities after we have issued related electronic or paper advice. When the electronic advice is ready, you will receive an email notification and then can submit such instruction before our reply deadline.

6. Is there any charge for submitting corporate action instruction through i-securities?

No. This service is free of charge. However, there are charges for different corporate actions. Please refer to "Service Charges" under the "Personal Banking" section of our website for details.

7. Can I still submit my instruction by mail?

Yes. You are free to choose whether to submit an instruction via i-Securities or by physical letter. However, please do not submit the same instruction via different channels.

8. If I have submitted more than one instruction under the same account for the same corporate action, what will happen?

If you submit more than one instruction for the same corporate action, the Bank shall treat the instruction last submitted via an e-channel or that submitted by way of physical letter as your final instruction to proceed (whereas in any event, your instruction submitted by physical letter, if any, shall override the same instruction submitted via any e-channel) and the Bank reserves the sole discretion to decline to handle your instruction.

9. If there is an insufficient quantity of related shares and / or subscription monies in my securities account and / or settlement account, what will happen?

If there is an insufficient quantity of related shares and / or subscription monies (including related fees & charges) in your securities account and / or settlement account for us to process all of your instruction for respective corporate action, the Bank reserves the sole discretion to stop processing any or all of your instruction without prior notice and the Bank shall not be responsible for any loss incurred.

10. If I want to submit an instruction for my joint name account via i-Securities, what should I be aware of?

Any of the holders of a joint account can submit instruction for corporate actions through i-Securities. Please note that only one instruction is required for the same corporate action from any holder of a joint account. If more than one of the holders of a joint account make instructions for the corporate action, the Bank shall treat the instruction last submitted as your final instruction to proceed (whereas in any event, your instruction submitted by physical letter, if any, shall override the same instruction submitted via any e-channel) and the Bank reserves the sole discretion to decline to handle your instruction.

11. Can I submit a corporate action instruction via i-Securities in advance for an expected corporate event?

No. You can only submit corporate action instruction via i-Securities after we have issued electronic or paper advice informing you of the details of a corporate action.

12. How can I confirm whether my corporate action instruction have been received by the Bank?

After the reply deadline of the corporate action, you will receive an email notification about our receipt of your instruction for the corporate action. The status of the corporate action in i-Securities will also be changed to "Submitted".

13. Can I amend my corporate action instruction submitted via i-Securities?

Yes. You can amend your corporate action instruction via i-Securities at any time before the reply deadline of the corporate action. Your previously submitted instruction will be replaced by the latest one.

14. How can I inquire about the status of a corporate action instruction that I have submitted via i-Securities?

You can login to i-Securities > e-Corporate Action to check the latest status of the corporate action.

15. Will I be notified after HKSCC announced the result of the corporate action?

Yes. You will receive an email notification advising you to check the allotment result in i-Securities. You may then check the result under Cash Movement, Stock Movement or Stock Portfolio via i-Securities. Also, the status of the corporate action will be changed to "Completed".

1. Which versions of browser should be used to access the i-Securities Services system?

You should use a secure-capable browser with 128-bit Transport Layer Security (TLS) encryption technology. Our site is best viewed at 1024 x 768 screen resolution with Internet Explorer 9.0 or above.

2. In what ways will your Internet Trading System protect my personal information?

We provide several security measures which include:

• Transport Layer Security(TLS) with 128-bit strong encryption
• Authentication of account number and password
• Automatic logoff if no activity is detected after 4 Hours

3. How can I clear the disk cache in Internet Explorer?

You can clear the cache regularly to increase the performance by only a few steps:

1. Open the "Tools" menu and select "Internet Options"
2. Click the "General" category and choose "Temporary Internet files"
3. Click "Delete Files"
4. Click the box beside "Delete all offline content" and press "OK"

4. What can I do if the Internet connection seems slow?

There are many factors affecting the Internet connection. For example, your modem baud rate, your PC hardware configuration, the Internet traffic, phone line quality, etc. To provide a better Internet connection environment, we suggest you use board band and your PC hardware configuration should be Dual Core CPU 2.0GHz or above with at least 2GB RAM (1GB free space).

5. Why does my browser always show "please wait"?

Although you have already installed the correct version of browser, some of the files may be damaged or lost. In this case, you should reinstall your browser again.

6. Why does my browser always show "The Page cannot be displayed" or "Unable to locate the server"?

In this case, you should check the URL for spelling, punctuation and capitalization errors and try again. If the messages still occur, the web server that you are trying to connect could be down or not working properly. Try again later or contact your Internet Service Provider (ISP) for assistance.

7. Why are there are so many unreadable characters in your website?

For English based operating systems, the browser probably cannot display Chinese characters normally. You can install some plug-in programs specially designed to view Chinese characters. If you still encounter the problem, we recommend you view the English version.

8. What does my browser always show "404 access denied"?

This is because you are unauthorised to enter this site. If you are authorised to enter the site, please contact your Internet Service Provider for assistance.

1. What should I do in case I forget my user PIN or my PIN goes invalid?

You can visit any of our branches for re-issuance of a new user PIN.

2. What is the use of the Cost Calculator?

The Cost Calculator helps you estimate the cost of transaction(s). It includes the transaction amount, brokerage fees, deposit charges, transaction levy, CCASS charges and stamp duty.

3. Can I change my email address?

Yes. If you would like to change your Designated Email Address, you can change via e-Banking Service. It will take 2 working days to effect the update in i-Securities.

4. What is the purpose of providing my personal email address?

Trading securities via i-Securities Service or other trading channels, you will receive an email notifying you of your order status. Hence, if you want to know the latest order status, please update your email address via e-Banking Service. If you want to update your mobile phone number, please visit any of our branches.

5. Do I need to log off every time?

Yes. You must log off whenever you want to quit i-Securities Service by clicking "Logout". It is highly recommended that you logout before closing the browser.

1. If I hold the "Airport Authority Hong Kong Dollar 4.25% Bonds due 2026" in my securities account, how do I exercise my right to early redeem the bond on an Interest Payment Date?

If you wish to redeem the "Airport Authority Hong Kong 4.25% HKD Bonds due 2026" that you hold in your securities account, you need to visit any branch of our bank during the specified period to submit an early redemption request. For more information on early redemption, please click here to learn more.

For the details of securities margin trading services, margin facility stocks list and lending interest calculation, please click here to learn more in our website. Also, you can click here to access securities margin calculator to calculate the lending interest expense.