You just need to visit the "Trade" page and select buy or sell. Then, you are asked to input stock code, order price, order quantity and select the order type correspondingly. After inputting your user PIN, you may simply click “Proceed”. Your order will be sent after clicking the “Confirm” button in the confirmation page.

Before confirming any buy order, please ensure the balance in your account is sufficient to execute your order, or your order will be cancelled.

After you have entered and confirmed the order details, you may check the order status from the “Order Status” in the “Trade - Order”. If it displays “Received”, this only represents the acknowledgement of receipt of your order by our Bank. There is no guarantee that your order will be executed or executed in a timely manner in the market. Our bank will try the best to process your order but it may NOT be performed due to fluctuations in stock price, insufficient market liquidity, system failure or any other events beyond the control of the Bank. You may also inquire via the manned customer service hotline (852) 2828 7000.

Each order placed has a unique reference number for easy tracking. The ORDER ID will remain the same if this transaction is modified/cancelled subsequently (excluding the amendment of Enhanced Limit Order).

After you have placed your orders, you can check whether your order(s) has/have been executed via the “Order Status” in the “ Trade – Order” section.

It shows the status of order placed within the current trade day. Order status includes:

The order status shown after placing an order:
Received => The order has been received by the Bank.
Processing => The order has been received, and is now being processed.
Queuing => The order is queuing to fill in the HKEx.
Rejected => The order cannot be executed.
Cancelled => The order is cancelled.
Market close cancel => The outstanding quantity of the order is cancelled due to the close of the market.
Partially cancelled => The order is partially matched and the remaining is cancelled.
Partially matched => The order is partially matched.
Fully matched => The order is fully matched.

The order status shown after amending or canceling an order :
Amendment received => The amendment instruction is received by the Bank.
Amending => The order is being amended.
Amendment failed => The order cannot be amended.
Fully matched (amendment failed) => The order cannot be amended as it is already fulled matched in the market.

The order status shown during the system error:
Approval Required => Your order is waiting for approval.
Approving => The order is being approved.
Approved => The order is approved by the Bank.
Approved Success => The order is successfully approved by the Bank.
Approval Fail => The order is denied from approval.

Yes, you can get the email confirmation for the below order status:

i. The order is placed successfully
ii. The order is fully or partially matched
iii. The order amendment instruction is placed successfully
iv. The order cancellation instruction is executed successfully
v. The unmated order is cancelled after the market close
vi. Fail to execute an order placing/amendment or cancellation instruction due to the problem of pricing or settlement account

The amount held after you have placed a Buy order = Order price X Order quantity + Transaction fee (including the brokerage commission and other costs not charged by the Bank such as stamp duty etc)

The amount held when the purchase order is fully executed on the execution date = the order average price X executed quantity + Transaction fee (including the brokerage commission and other costs not charged by the Bank such as stamp duty etc)

The fund held will be collected on T* +2 settlement date, while the deposit charge will be collected separately.

The placed order will be valid until the end of the trading period of the day, unless rejected.

Yes. Without violating the Trading Mechanism by HKEx, you may give a Limit Order with specified buy price or sell price. Order with specified price outside 18 spreads would be monitored by our system and passed to AMS/3 once it falls within the range. If customers amend those orders which have been passed to AMS/3 and queuing at the market, these orders will not be monitored by our system.

For any success transmitted transactions, the Order ID will be given. You can re-login to check the Order ID in "Trade - Order" or go to "Trade - Order History" for completely executed or partially executed orders. You can also call (852) 2828 7000 to check for your order status.

If your settlement account has insufficient fund, the Bank may in its absolute discretion execute the purchase order in whole or in part. Customer must settle any resulting overdraft in the settlement account before T* +2. Any late settlement will be subject to overdraft interest.

Due to unpredictable Internet traffic congestion or other factors, email transmission may be delayed. For enquiries, you can check your order status in "Trade – Order", or call (852) 2828 7000 for assistance.

Your securities order can be passed to SEHK via this straight-through securities trading system and can be matched with AMS/3 directly. To avoid any delay or error, you should note the followings when instructing a trade order:

-  In case of an amendment of a buy limit order, the order will be rejected if the buy price input is higher than the current Best Sell Price;
- In case of an amendment of a sell limit order, the order will be rejected if the sell price input is lower than the current Best Buy Price.

Yes.

Yes.

No. We do not accept any short sell order.

No. You have to contact our customer service hotline (852) 2828 7000 to arrange odd lots trade.

You can trade stock once you deposit the physical share into your securities account and the deposit is settled.

After your trade order has been executed, a daily statement will be sent to you to confirm your trade record. Besides, a monthly statement will also be sent for your record.

All securities transactions will be settled on the 2^nd trading day after the trade day (T* +2 Settlement), and will directly debit/credit to your specified settlement account. In case of any securities purchase, please be reminded to reserve sufficient fund in your settlement account before 9:30a.m. on T* +2 day. In case of a securities sale, the revenue after reducing all relevant costs will be shown in your settlement account on T* +2 day.